Billing, Cancellation & Refunds

Trials. 14 days, a payment method is required, and nothing is charged during the trial. If you cancel before the trial ends you are never charged. If you do nothing, the plan you chose starts on day 15.

Monthly plans. Charged on the same day each month. Cancel any time from your account; you keep access until the end of the paid period. We do not refund partial months.

Annual plans and invoices. Team and Enterprise can pay annually by invoice, net 30. Annual plans are refundable in full within 14 days of the first payment, and not after that.

Changing plans. Upgrade any time; the difference is prorated. Downgrade takes effect at the next renewal. If a downgrade puts you over the smaller plan’s limits (seats, projects, nodes), the extra items become read-only, not deleted.

Founding teams. $490/month for 12 months from your start date, then the Team list price ($990/month at the time of writing). Additional seats beyond 10 are billed at the standard seat price. Cancel any time; the founding rate is not transferable to a new account.

Lapsed accounts. If payment fails we retry for 14 days and email you. After that the account becomes read-only. Nothing is deleted for 90 days.

Taxes. Prices exclude VAT, GST, and sales tax, which we add where we are required to collect them.